Terms of service

Terms and Conditions of Service

These General Terms and Conditions of Sale govern the purchase of products sold online through the website www.iomazzucato.it.

By placing an order on the website, the Customer declares that they have read and accepted these General Terms and Conditions of Sale.

1. Seller

The seller of the products available on the website is:

Iomazzucato Società Agricola Semplice
Via San Gaetano, 21
36042 Breganze (VI)
Italy

Email: info@iomazzucato.it
Telephone: +39 0445 308348
VAT number: IT 03893040240
PEC: iomazzucato@pec.it

Any communications, requests or complaints may be sent to the contact details listed above.

2. Products

The products sold on the website are wines and products under the Iomazzucato brand.

Product images and descriptions are provided as accurately as possible. However, minor differences in images, vintages, packaging or graphic details do not constitute a product defect, except in the case of an incorrect or non-compliant product compared to the order placed.

The sale of alcoholic beverages is reserved exclusively for persons who have reached the legal age required by the applicable law.

3. Prices

Prices shown on the website are expressed in euros and include VAT, unless otherwise stated.

Shipping costs are not included in the product price, unless otherwise indicated, and are shown to the Customer before the order is completed.

Iomazzucato Società Agricola Semplice reserves the right to change prices at any time. The price applied will be the one shown at the time the Customer places the order.

4. Orders

The sales contract is considered concluded when the Customer receives the order confirmation at the email address provided during the purchase.

Iomazzucato Società Agricola Semplice reserves the right not to accept or to cancel orders in the event of incomplete or incorrect data, product unavailability, obvious pricing errors or payment-related issues.

In the event that one or more ordered products are unavailable, the Customer will be contacted to agree on a replacement, to wait for restocking or to receive a refund of the amount paid for the unavailable products.

5. Payments

Orders may be paid using the payment methods available on the website at the time of purchase, including credit card or other electronic payment systems that may be active.

The order will be processed after payment confirmation.

6. Shipping and delivery

Delivery will be made to the address indicated by the Customer during the order process.

Delivery times are indicative and may vary due to causes not directly attributable to Iomazzucato Società Agricola Semplice, such as courier delays, holidays, extraordinary events or force majeure.

The Customer is invited to check, upon delivery, that the packaging is intact and that the number of packages received corresponds to the number indicated in the delivery documents.

In the event of damaged, tampered or wet packaging, the Customer is invited to accept the package with a specific reservation or to refuse the delivery, promptly reporting the issue to info@iomazzucato.it.

For further details, please refer to the Shipping Policy on the website.

7. Right of withdrawal

The consumer Customer has the right to withdraw from the purchase within 14 days from the date of receipt of the order, without providing any reason.

To exercise the right of withdrawal, the Customer must send a written request to info@iomazzucato.it, indicating the order number, the name used for the purchase and the products they wish to return.

Products must be returned intact, unopened, unused, in their original packaging and properly packed.

Return shipping costs are borne by the Customer, except in the case of an incorrect, damaged, defective or non-compliant product.

The Customer must return the products within 14 days from the date on which they communicated their intention to withdraw from the contract.

8. Refunds

Once the returned goods have been received and checked, Iomazzucato Società Agricola Semplice will refund the amount paid for the returned products within 14 days, using the same payment method used by the Customer for the purchase, unless otherwise agreed.

The refund may be withheld until the returned products have been received or until the Customer has provided proof of having shipped them back.

Any additional costs resulting from the Customer’s choice of a delivery method other than the standard delivery method offered, where applicable, will not be refunded.

9. Damaged, incorrect or non-compliant products

In the event of a damaged, incorrect or non-compliant product, the Customer is invited to contact Iomazzucato Società Agricola Semplice promptly at info@iomazzucato.it, indicating the order number and attaching photos of the packaging and the product received.

After checking the report, Iomazzucato Società Agricola Semplice will, where necessary, arrange a replacement or a refund.

10. Bottles with possible cork taint or product defect

If a bottle shows a possible defect, such as cork taint or evident alterations of the product, the Customer is invited to contact Iomazzucato Società Agricola Semplice promptly at info@iomazzucato.it, indicating the order number and attaching any photos of the bottle, cork and lot number.

To allow us to carry out a proper check, we ask the Customer to keep the bottle with the remaining wine and the original cork. In some cases, the return of the bottle may be requested for internal verification.

If the defect is confirmed, we will arrange a replacement of the product or a refund of the value of the defective bottle.

11. Legal guarantee

Products sold on the website are covered by the legal guarantee of conformity provided by the applicable consumer protection legislation.

The guarantee applies to conformity defects existing at the time of delivery and reported within the time limits provided by law.

12. Sale of alcoholic beverages

The sale of alcoholic beverages to minors is prohibited under the applicable law.

By placing an order on the website, the Customer declares that they have reached the legal age required to purchase alcoholic beverages.

13. Personal data protection

The Customer’s personal data are processed in compliance with the applicable personal data protection legislation.

For further information on the processing of personal data, please refer to the Privacy Policy published on the website.

14. Applicable law and disputes

These General Terms and Conditions of Sale are governed by Italian law.

In the event of any dispute relating to the interpretation, performance or termination of the sales contract, the Customer is invited to contact Iomazzucato Società Agricola Semplice in advance in order to seek an amicable solution.

For consumer Customers, the jurisdiction of the court of the place of residence or domicile of the consumer shall remain applicable, where provided by law.

15. Changes to these Terms and Conditions

Iomazzucato Società Agricola Semplice reserves the right to amend these General Terms and Conditions of Sale at any time.

The applicable terms and conditions will be those published on the website at the time the Customer places the order.

Last updated: 30/06/2026