Shipping policy

Free shipping

The shipping costs proposed by IoMazzucato are FREE for orders over € 150, otherwise a flat rate of € 10 will be applied.
If the destination requires any additional contribution, we will inform you by email before shipping the merchandise.

Packaging

We take utmost care of the shipment in order to provide the highest quality of service.

Shipping times

We ship within 24/72 working hours from receipt of payment except for courier delays.

Courier delays on delivery

Remember that couriers aren't always as accurate as they should be. In 90% of cases they respect the times indicated above. In a smaller percentage of shipments, on the other hand, couriers can make delays. The customer who makes the purchase is aware of this. We recommend that you always buy a few days in advance, to avoid that the occurrence of these circumstances may somehow harm the needs of the recipient.

Damage to the goods due to transport

Although the couriers affiliated with IoMazzucato are extremely professional, the transport of goods containing glass components or in general of a certain volume and weight, subjects the goods themselves to risk of damage: jolts, overturning, overlapping packages, bumps and so on cannot be excluded a priori.

The reference legislation for transport damage is defined by the Device of art. 1698 of the Civil Code, which states: “The unreserved receipt of the transported items with payment of the amount due to the carrier extinguishes the actions deriving from the contract, except in the case of willful misconduct or gross negligence of the carrier. Actions for partial loss or damage not recognizable at the time of delivery are reserved, provided that in the latter case the damage is reported as soon as known and no later than eight days after receipt. "

We therefore recommend our customers to check:

• the presence, at the time of delivery, of all the packages indicated
• the integrity of the various packages, requesting whenever there are doubts about the integrity of the goods, to sign the delivery note of the goods subject to control of the packages damaged, if the packaging is visibly torn, deformed, opened, tampered with, etc. In this case, the courier will be required to sign with specific reservation, on the paper bill or on the handheld, specifying the option "for damaged packages". The reserve, without this specification, will be generic and useless for the purpose of the acknowledgment of damages by the courier.

The control of the goods received, intended as the control of the integrity and completeness of the product and all its equipment, must be carried out immediately after receipt of the goods, in order to report any discrepancies as soon as possible. Any damage or discrepancies found must be promptly reported to the Company through the appropriate assistance service, and the documentation (descriptive, photographic or other) must be sent within the maximum term of 5 calendar days to guarantee the Company a margin of minimum intervention of 48 hours. IoMazzucato will take care to contest the damage to the carrier and guarantee the customer the replacement of the damaged product with an intact one, or, where possible, the sending of the spare parts necessary to restore the damaged product, at no cost to the customer and within a reasonable time.

IoMazzucato reserves the right to agree otherwise with the customer if the check does not take place within eight calendar days of delivery.