Shipping policy

Shipping policy

Shipping costs

Shipping is free for orders over €150.

For orders below €150, a flat shipping rate of €10 will be applied.

If the destination requires an additional shipping fee, the Customer will be informed by email before the order is shipped.

Packaging

We take great care in packaging our products to ensure the best possible protection during transport.

Shipping times

Orders are usually shipped within 24/72 working hours from receipt of payment, except in the case of courier delays, holidays or circumstances beyond the control of Iomazzucato Società Agricola Semplice.

Courier delays

Delivery times may vary depending on the courier and the destination.

Although couriers generally respect the estimated delivery times, occasional delays may occur. For this reason, we recommend placing orders in advance, especially when the products are intended for a specific date or occasion.

Damage during transport

Our products are shipped with suitable packaging. However, as shipments may contain glass bottles, damage during transport cannot be completely excluded.

Upon delivery, the Customer is invited to check:

• that the number of packages received corresponds to the number indicated in the delivery documents;
• that the packaging is intact, not damaged, wet, opened or tampered with.

If the packaging is visibly damaged, opened, wet or altered, the Customer is invited to accept the delivery with a specific reservation, indicating the reason, for example: “accepted with reservation due to damaged packaging”.

A generic reservation may not be sufficient for the courier to acknowledge any transport damage.

The Customer is invited to check the products immediately after delivery and to report any damage, breakage or discrepancies as soon as possible by writing to info@iomazzucato.it.

The report should include:

• the order number;
• a description of the issue;
• photos of the external packaging;
• photos of the internal packaging;
• photos of the damaged product.

Reports should preferably be sent within 5 calendar days from delivery, in order to allow Iomazzucato Società Agricola Semplice to carry out the necessary checks with the courier.

After verifying the report, Iomazzucato Società Agricola Semplice will arrange, where appropriate, the replacement of the damaged product or another suitable solution for the Customer.

Reports received later than 8 calendar days after delivery may not allow us to open a claim with the courier.

Contacts

For any questions regarding shipping, please contact us at info@iomazzucato.it.